Support

Artel Cares

At Artel, we believe our customers have a right to exceptional customer service and support. We know our products are installed in some of the world's most critical applications where immediate solutions are required. Artel technical support is staffed by trained and experienced technicians ready to respond to the most complex network issues any time 24/7/365.
Repairs

Artel products are known for their reliability. However, when there is a problem we offer flat rate, repair or replacement service, and quick turnaround for all supported products. In addition, during the repair process we will upgrade your hardware to the latest revision. We can even offer advanced replacements when you need to keep your network running.

  • 24/7/365 technical phone support available
  • Flat rate repair policy
  • Revision upgrades during repair process
  • Quick turnaround time on repairs
  • Advanced replacements available

Customer Support Files:

Contact Artel:

Phone: 800-225-0228, Select 1 for Technical Support or Repairs
Outside US:    +1 978-263-5775 , Select 1 for Technical Support or Repairs
Fax: +1 978-263-9755
Email: customercare@artel.com
Write: Artel Video Systems
5B Lyberty Way
Westford, MA 01886, USA