Warranty

What the Warranty Covers

Artel Video Systems (Artel) limited warranty applies only to Artel hardware purchased directly from Artel. Artel warrants that the Hardware product you purchase from us is free from defects in material and workmanship under normal use during the warranty period. The warranty period for the product starts on the original date of purchase as shown on your invoice or as otherwise specified by Artel. This warranty only applies to products in the country or region of purchase.

Product Limited Warranty Periods

DigiLink – 3 years.
InfinityLink – 2 years.
FiberLink – 3 years.
ARG products - 1 year. 



THIS WARRANTY IS YOUR EXCLUSIVE WARRANTY AND REPLACES ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES.

Additional Services Included in Warranty

  • Technical Support during office hours
  • Remote Assistance including troubleshooting during office hours
  • Software Updates - Current version only

How to Obtain Warranty Service

A Return Material Authorization (RMA) number must be obtained from Artel before any equipment is returned by the Buyer. All materials must be shipped to Artel at the expense and risk of the Buyer. RMA numbers and repairs can be obtained from:

Artel Video Systems
5B Lyberty Way
Westford, Massachusetts 01886
USA Tel: (978) 263-5775
Fax: (978) 263-9577
RMA numbers can also be obtained from our web site: artel.com.

Please have your serial number available.

Repair or Replacement

It is at Artel’s option to either repair or replacement of defective units.

What the Warranty Does Not Cover

Artel shall not be obligated to replace or repair equipment that has been damaged by fire, war, acts of God, or similar causes, or equipment that has been serviced by unauthorized personnel, altered, improperly installed, or abused. In no event shall Artel be responsible for any incidental or consequential damages or loss of profits or goodwill.

Additional and Extended Warranty

Additional Packages are available for extended care for both in warranty and post warranty. Please see the Artel Care Service Offering.

Software


Artel warranties software for 90 days after purchase by the buyer.


Artel Video Systems logo

Artel Video Systems
5B Lyberty Way
Westford, Massachusetts 01886 USA

Tel: (978) 263-5775
Fax: (978) 263-9577